Requesting an invoice

Get a PDF invoice for wallet deposits or orders by opening a billing support ticket.

Need an invoice for accounting or expense reporting? Risendo can provide PDF invoices for wallet deposits and completed orders. Here is how to request one.

What you can request an invoice for

Wallet deposits — crypto top-ups confirmed in your transaction history.
Completed orders — purchases paid via wallet or crypto at checkout.
Multiple transactions — list all dates and amounts in one request.

Invoices are tied to your account history. Sign in at /login, or create an account at /register if you checked out as a guest. Use the same email address from your original purchase.

Step 2 — Open a support ticket

Go to Portal → Support at /portal/tickets.
Click New ticket or go directly to /portal/tickets/new.
Select Billing & payments as the category.
Set priority to Normal unless you have an urgent deadline.

Step 3 — Provide the details

In the ticket subject and message, include:

Transaction type — wallet deposit or order purchase.
Date and amount of each transaction (check /portal/wallet or /portal/orders).
Order number if requesting an invoice for a specific order.
Billing name and company name (if applicable).
Billing address and tax ID / VAT number (if you need them on the invoice).

Example request

Subject: Invoice for $50 wallet deposit on June 10. Message: Please send a PDF invoice for my $50.00 crypto deposit on June 10, 2026. Billing name: Jane Smith, Company: Smith Media LLC.

Step 4 — Receive your invoice

Our support team typically responds within 24 hours on business days. The PDF invoice will be attached to the ticket thread — you will receive an email notification when we reply. Download it from Portal → Support → [your ticket].

Guest checkout orders

If you ordered as a guest, create an account with the same email you used at checkout. Your order history will be linked automatically, and you can then request invoices through the support ticket flow above.