Terms of Service

Agreement and acceptance

When you browse risendo.io, create an account, place an order, or otherwise use Risendo, you enter a binding agreement with us. You confirm that you are at least 18 years old and have the legal capacity to accept these Terms. If you use Risendo on behalf of a business, you represent that you have authority to bind that organization.

Description of services

Risendo provides Instagram growth and engagement services, including but not limited to followers, likes, views, comments, saves, and related packages. We also offer free creator utilities such as downloaders and profile tools. Services are delivered digitally and may be fulfilled over time according to the package selected at checkout.

Account responsibilities

You are responsible for maintaining the confidentiality of your login credentials.
You must provide accurate account and order information.
You must notify us promptly of unauthorized access to your account.
You may not share, sell, or transfer your account without our written consent.
We may suspend or terminate accounts involved in fraud, abuse, or violations of these Terms.

Acceptable use

You agree to use Risendo only for lawful purposes and in compliance with applicable platform rules. You must not:

Share your Instagram password with us or any third party claiming to act on our behalf — we never ask for passwords.
Submit orders for private accounts, incorrect usernames, or inaccessible content links.
Use our Services to harass, impersonate, or violate the rights of others.
Attempt to reverse engineer, scrape, overload, or interfere with the Risendo platform.
Misrepresent Risendo as affiliated with Instagram, Meta, or any official partner.
Use purchased engagement to deceive consumers in ways prohibited by applicable advertising or consumer laws.

Orders and delivery

When you place an order, you authorize Risendo to deliver the selected service to the Instagram username or content link you provide. Delivery timing, pacing, and completion may vary based on package size, platform conditions, and quality controls. We design delivery to appear gradual and organic, but we do not guarantee a specific schedule unless explicitly stated at checkout.

Your Instagram account must remain public and accessible for the duration of delivery unless otherwise noted.
Changing your username, switching to a private account, or restricting content may pause or prevent delivery without refund for the affected period.
We may partially deliver or adjust pacing to maintain service quality and account safety.
Order progress can be tracked through your Risendo account where available.

Billing and payments

Prices are shown at checkout in the currency indicated. By completing a purchase, you authorize the charge to your selected payment method or wallet balance. Payments are processed through secure third-party providers using industry-standard encryption.

You confirm that you understand what you are purchasing and that your payment method is authorized.
You agree not to file fraudulent chargebacks or payment disputes without first contacting [email protected] or opening a support ticket.
Abusive chargebacks may result in account suspension, cancellation of active services, and permanent restriction from future purchases.
Applicable taxes may be added where required by law.

Refunds

General policy

If you are not satisfied with a paid service, you may request a refund within 30 calendar days of the original purchase date by contacting [email protected] or submitting a ticket through your account portal with your order number and a clear explanation of the issue.

Exclusions

Refunds are generally not available for:

Free credits, promotional bonuses, or complimentary services.
Orders fully delivered and confirmed according to package specifications.
Issues caused by private account settings, username changes, deleted content, or platform restrictions outside our control.
Accounts that violated these Terms or engaged in abusive refund requests.

Refund process

Contact our support team with your order details and reason for the request.
We review eligible requests and respond within 3–5 business days.
Approved refunds are returned to the original payment method when possible, typically within 7–10 business days depending on your financial institution.

Risendo reserves the right to deny refund requests that appear abusive, repetitive, or inconsistent with this policy.

Subscriptions and recurring services

Some Services may be offered as automatically renewing subscriptions. When you purchase a subscription, you authorize recurring charges at the then-current rate until you cancel. You may cancel future renewals from your account dashboard; cancellation stops upcoming billing but does not automatically entitle you to a prorated refund unless required by law or stated at checkout. Subscription delivery applies to eligible new content during the active period and may be subject to daily or operational limits described at purchase.

Intellectual property

All content, branding, software, and materials on Risendo are owned by us or our licensors and protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable license to access and use the Services for personal or internal business purposes. You may not copy, modify, distribute, or create derivative works without our prior written consent.

Disclaimers

Risendo provides Services on an "as is" and "as available" basis. We do not guarantee uninterrupted access, error-free operation, or specific growth outcomes on Instagram or any third-party platform. We are not responsible for account actions taken by Instagram, Meta, or other networks, including restrictions, shadowbans, or removals. You use Risendo at your own risk and remain solely responsible for compliance with platform terms and applicable laws.

Limitation of liability

To the fullest extent permitted by law, Risendo and its team will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data, goodwill, or business interruption, arising from your use of the Services. Our total liability for any claim related to a specific order will not exceed the amount you paid for that order in the twelve months preceding the claim, except where liability cannot be limited under applicable law.

Indemnification

You agree to indemnify and hold harmless Risendo from claims, damages, losses, and expenses (including reasonable legal fees) arising from your misuse of the Services, violation of these Terms, or infringement of third-party rights.

Termination

We may suspend or terminate your access to Risendo at any time if you breach these Terms, create risk for other users, or engage in unlawful activity. You may stop using the Services at any time. Sections that by nature should survive termination — including payment obligations, disclaimers, limitations of liability, and dispute provisions — will remain in effect.

Governing law and disputes

These Terms are governed by applicable laws without regard to conflict-of-law principles. Before initiating formal proceedings, you agree to contact [email protected] and allow us a reasonable opportunity to resolve the dispute informally. Nothing in these Terms limits mandatory consumer rights that cannot be waived under your local law.

Changes to these Terms

We may revise these Terms at any time. Updated Terms will be posted on this page with a new "Last updated" date. Your continued use of Risendo after changes take effect constitutes acceptance. It is your responsibility to review this page periodically.

Support and contact

For sales questions, delivery issues, billing help, or technical support, email [email protected] or open a ticket from your Risendo account portal. For general inquiries, visit our contact page or Help Center. We aim to respond quickly during business hours and prioritize active order issues submitted through the portal.