Who we are
Risendo is a premium Instagram growth platform. We help creators, agencies, and brands increase followers, likes, views, and related engagement through gradual delivery from verified sources. We operate independently and are not affiliated with Instagram, Meta, TikTok, or any social media platform.
Information we collect
The information we collect depends on how you interact with Risendo. We only collect data that is reasonably necessary to provide our services, maintain security, and improve your experience.
Information you provide directly
- Account details such as your name, email address, and password (stored in hashed form).
- Order information including Instagram usernames, post or Reel links, selected packages, and delivery preferences.
- Support communications sent through our contact form, email, or in-app support tickets.
- Wallet and billing references when you add funds or complete a purchase.
- Optional profile or referral information if you participate in promotions or referral programs.
Information collected automatically
- Device and browser data such as IP address, user agent, operating system, and general location derived from IP.
- Usage data including pages viewed, features used, session duration, and referral URLs.
- Cookies and similar technologies that remember preferences, keep you signed in, and measure site performance.
- Security logs related to login attempts, fraud prevention, and abuse detection.
Payment information
Payments are processed by trusted third-party payment providers. Risendo does not store full credit card numbers or complete payment credentials on our servers. We retain transaction identifiers, amounts, status, and limited billing metadata needed for accounting, support, and dispute resolution.
How we use your information
We use personal information for legitimate business purposes connected to operating Risendo:
- Creating and managing your account and customer portal.
- Processing orders, delivering services, and providing order status updates.
- Handling support requests, refunds, and billing inquiries.
- Securing the platform, detecting fraud, and enforcing our Terms of Service.
- Sending transactional emails such as receipts, delivery notifications, and security alerts.
- Analyzing aggregated usage trends to improve performance, content, and product features.
- Sending marketing communications only where permitted by law and your preferences.
Legal bases for processing
Where applicable data protection laws require a legal basis, we rely on one or more of the following:
- Performance of a contract — to fulfill orders and provide account features you request.
- Legitimate interests — to secure our platform, prevent abuse, and improve services in a way that does not override your rights.
- Legal obligations — to comply with tax, accounting, or lawful requests from authorities.
- Consent — for optional cookies, marketing emails, or other choices you can withdraw at any time.
How we share information
We do not sell your personal information. We share data only in the following limited circumstances:
- Service providers that help us operate Risendo, such as payment processors, hosting providers, email delivery services, and analytics tools bound by confidentiality obligations.
- Delivery partners involved in fulfilling Instagram growth services, limited to the minimum data required to complete an order (for example, a public username or content link).
- Professional advisers or authorities when required to comply with law, protect our rights, or respond to valid legal process.
- Successors in the event of a merger, acquisition, or asset transfer, subject to this Privacy Policy or equivalent protections.
Cookies and tracking
Risendo uses cookies and similar technologies to keep you signed in, remember preferences, measure traffic, and improve site reliability. You can control cookies through your browser settings. Disabling certain cookies may limit account features or checkout functionality.
Data retention
We retain personal information only as long as needed for the purposes described in this policy, including to satisfy legal, accounting, and dispute-resolution requirements. Order and billing records may be kept for several years where required by law. Inactive accounts may be anonymized or deleted after a reasonable period unless retention is legally required.
Your privacy rights
Depending on your location, you may have rights to access, correct, delete, restrict, or export personal information we hold about you. You may also object to certain processing or withdraw consent where processing is consent-based. To exercise these rights, email [email protected] with enough detail for us to verify your request. We respond within a reasonable timeframe as required by applicable law.
Security
We apply administrative, technical, and organizational safeguards designed to protect personal information, including encrypted connections (TLS/SSL), access controls, and monitoring for suspicious activity. No online service can guarantee absolute security, but we work continuously to reduce risk and respond to incidents promptly.
Third-party links and tools
Our website may link to third-party sites or integrate external services. Those parties operate under their own privacy policies. We encourage you to review their practices before sharing information outside Risendo.
Children's privacy
Risendo is not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children. If you believe a minor has provided us data, contact [email protected] and we will take appropriate steps to delete it.
International transfers
Risendo may process and store information in countries other than where you live. When we transfer data internationally, we use appropriate safeguards consistent with applicable privacy laws.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. Material updates will be posted on this page with a revised "Last updated" date. Continued use of Risendo after changes become effective constitutes acceptance of the updated policy.
Contact us
For privacy questions, data requests, or concerns about how we handle your information, contact us at [email protected] or through our Help Center and contact page. For order-specific issues, signed-in customers can also open a support ticket from the user portal for faster resolution.